Jacob Brown
McDonald’s encountered a system failure on Friday, causing disruptions to its food-ordering service in various parts of the world.
The fast-food giant swiftly addressed the issue, assuring customers that it was being resolved.
McDonald’s Response to the Incident:
A spokesperson for McDonald’s acknowledged the technology outage and assured customers that efforts were underway to resolve the issue promptly.
Emphasizing that the incident was unrelated to cybersecurity, the spokesperson expressed gratitude for customers’ patience and apologized for any inconvenience caused.
Impact on Operations Across Regions:
McDonald’s Australia reported the outage and initiated efforts to address the issue, with most restaurants reopening by early morning.
Similarly, operations at McDonald’s stores nationwide were temporarily suspended in Japan, prompting an apology to customers for the inconvenience.
Reports and Outages Tracked Online:
The Downdetector website recorded spikes in reports of issues with the McDonald’s app in Australia and the U.K. during the early hours of Friday.
Users reported technical difficulties with the app in various U.S. cities, including New York, Chicago, Los Angeles, Phoenix, and Seattle.
Global Reach of McDonald’s:
With approximately 40,000 restaurants worldwide, McDonald’s experienced disruptions across its vast network.
While Australia has just over 1,000 McDonald’s outlets, the U.K. boasts more than 1,450, and Japan nearly 3,000, making it one of the company’s largest markets.
